Which of the following is true about the functional structure?
A) It allows employees to have direct contact with customers.
B) It facilitates communication that takes place horizontally across functions.
C) It provides organizations with a clear chain of command.
D) It focuses primarily on helping employees meet customer expectations.

Question

Quizplus · Accepted Answer

The functional structure provides organizations with a clear chain of command, with each function having a designated leader and specific roles and responsibilities.

Answer: A and D are incorrect 
 While employees may have direct contact with customers in some functional areas, this is not true for all functions. Additionally, while meeting customer expectations is important in any organizational structure, it is not the primary focus of the functional structure. Similarly, B is incorrect as the functional structure focuses more on vertical communication between leaders and their subordinates rather than horizontal communication between functions.

Which of the Following Is True About the Functional Structure