_____ is a set of matrices used to relate the voice of the customer to technical features and production planning and control requirements.
A) House of Quality
B) BCG matrix
C) Production matrix
D) Customer Quality Index

Question

Quizplus · Accepted Answer

The set of matrices used to relate the voice of the customer to technical features and production planning and control requirements is known as the House of Quality. It is a popular tool used in quality management and product development. The BCG matrix is used for portfolio analysis, the production matrix is a tool used in production planning and control, and the Customer Quality Index is not a commonly used term in quality management.

_____ Is a Set of Matrices Used to Relate the Voice