As an Owner and Manager of Tricky Toys, Bob Baldwin

As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace. Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace.
-_________ refer(s) to a person's beliefs about what behaviors are appropriate or necessary in a particular situation.

A) Natural aptitudes
B) Role perceptions
C) Competencies
D) Locus of control
E) Situational factors