Substantive conflict is conflict that involves interpersonal difficulties that arise over feelings of anger etc.
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Q5: Quasiformal communication channels are unplanned and spontaneous
Q6: The most common sources of noise are
Q7: Interpersonal conflicts are substantive, emotional or both.
Q8: Hierarchical referral pushes conflict right down the
Q9: Decoupling involves reducing contact between conflicting groups.
Q11: Manifest conflict occurs when conflict is openly
Q12: A collaborator is one who pursues their
Q13: Two-party, group, intergroup and constituency negotiation are
Q14: Arbitration occurs when a neutral third party
Q15: The process of sending and receiving symbols
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