Matching
-Suggesting an item in a thoughtful and positive manner
A) appropriate credit assistance
B) appropriate suggestion selling
C) appropriate post-sale contact
D) appropriate delivery and installation assistance
E) truth for the customer
F) full-line selling.
G) ethical behavior
H) up-selling.
I) inappropriate suggestion selling
Correct Answer:
Verified
Q5: Matching
-Selling compact disc option with new
Q6: Matching
-Use of a call report
A) appropriate
Q7: Matching
-Taking responsibility for informing customers of
Q8: Matching
-Customer perception
A) appropriate credit assistance
B) appropriate
Q9: Matching
-Suggest rust-proofing, at the time of
Q10: Matching
-Cross-selling
A) appropriate credit assistance
B) appropriate suggestion
Q11: Matching
-Making an effort to sell a
Q12: Matching
-Making suggestions before satisfying the customer's
Q14: Matching
-Making comments like, "Do you need
Q15: Matching
-Accept responsibility for problems
A) appropriate credit
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