Cook Corporation is trying to identify potential causes of product or service defects. Which of the following will be most useful to Cook:
A) Flowchart
B) Pareto chart
C) Cause-and-effect diagram
D) Run chart

Question

Quizplus · Accepted Answer

A cause-and-effect diagram, also known as a fishbone diagram or Ishikawa diagram, is specifically designed to identify and organize potential causes of problems or defects in a structured way. It helps in brainstorming and categorizing the causes of a specific problem, which is exactly what Cook Corporation is trying to achieve.

Cook Corporation Is Trying to Identify Potential Causes of Product