A hospital examines its processes closely and then changes them to become more patient-centered. Among the changes are new ways of doing tasks and new groupings of workers. This is an example of
A) restructuring.
B) reengineering.
C) TQM.
D) benchmarking.
E) downsizing.

Question

Quizplus · Accepted Answer

The scenario describes reengineering, which is the redesign of processes and structures to improve efficiency and effectiveness. This often involves significant changes to the way tasks are done and how workers are organized. Resturcturing can be a part of reengineering, but it only refers to changes in the organization's structure. TQM (total quality management) and benchmarking also involve process improvement, but not to the extent of reengineering. Downsizing refers to reducing an organization's workforce, which is not described in the scenario.

A Hospital Examines Its Processes Closely and Then Changes Them