The grapevine is the informal flow of messages throughout an organization.
Correct Answer:
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Q49: Horizontal communication flows from individuals in higher
Q50: Upward communication typically provides information to subordinates
Q51: Upward communication is the horizontal information flow
Q52: Spontaneous channels of communication are casual, opportunistic,
Q53: Formal communication channels arise from the social
Q55: Feedback should be general rather than specific.
Q56: Feedback can include very personal feelings.
Q57: Many people tend to protect themselves from
Q58: In his best-selling book, The Seven Habits
Q59: Listening when emotions are high is even
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