Which of the following is a poorly articulated standard of performance?
A) Customer complaints should be low.
B) Customer complaints should be at least 10 percent lower than last year.
C) There should not be more than twenty customer complaints per month.
D) There should not be more than 240 customer complaints per year.
E) Customer complaints should be addressed in writing within three business days of the receipt of the complaint.

Question

Quizplus · Accepted Answer

Option A is poorly articulated because it is vague and does not provide a specific, measurable target.

Which of the Following Is a Poorly Articulated Standard of Performance