Customer relationship management (CRM) is defined as the holistic process of identifying, attracting, differentiating, and retaining customers.

Name: Customer relationship management (CRM) is defined as the holistic process of identifying, attracting, differentiating, and retaining customers.
Brand: Quizplus
Rating: 4.9 (36 reviews)

Question

Quizplus · Accepted Answer

CRM involves strategies and technologies used by companies to manage interactions with potential and current customers, focusing on improving customer relationships and retention.

Customer Relationship Management (CRM) Is Defined as the Holistic Process