What is a service blueprint and what is it used for? Prepare a service blueprint using the example of taking your car to an auto repair shop. In the blueprint, you should: (1) identify the services visible to customer and services not visible to customer, (2) identify points critical to the success of the service, (3) identify points at which failure is most often experienced, and (4) identify the typical reaction of customers to these failures.

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The Answer of What is a service blueprint and what is it used for? Prepare a service blueprint using the example of taking your car to an auto repair shop. In the blueprint, you should: (1) identify the services visible to customer and services not visible to customer, (2) identify points critical to the success of the service, (3) identify points at which failure is most often experienced, and (4) identify the typical reaction of customers to these failures.

What Is a Service Blueprint and What Is It Used