Which of the following is not a technique used to make the time waiting in queue seem shorter for the customer?
A) Keep the customers busy
B) Meet the customer's expectations
C) Treat customers fairly
D) Keep customers informed
E) Start the service as soon as possible

Question

Quizplus · Accepted Answer

Meeting the customer's expectations is more about the quality of service or product provided rather than specifically making the wait time seem shorter. Techniques like keeping customers busy, informed, treating them fairly, and starting the service quickly are direct methods to influence the perception of wait time.

Which of the Following Is Not a Technique Used to Make