An activity associated with the customer service management process is
A)Tailoring goods and services to meet the needs of customer groups
B)Managing product and service agreements with customers
C)Designing manufacturing processes to create goods that customers want
D)Establishing formal relationships with key suppliers
E)Developing cross-functional product teams that include customers and suppliers

Question

Quizplus · Accepted Answer

Managing product and service agreements with customers is directly related to customer service management, as it involves ensuring that customer needs and expectations are met through agreed-upon terms.

An Activity Associated with the Customer Service Management Process Is