Historically, when only a few rooms remained available for a given date at a hotel prior to the introduction to "last room availability"systems, the hotel's reservation manager had to "close"availability with the central reservation office. This meant that remaining sales had to be done by the hotel, but this method prevented the CRO from overbooking the date.

Question

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Before the introduction of "last room availability" systems, when only a few rooms were left, the hotel's reservation manager would indeed close availability with the central reservation office (CRO) to manage the remaining inventory directly and avoid overbooking. This process allowed the hotel to have direct control over the last few bookings, ensuring they could manage guest expectations and room availability more effectively.

Historically, When Only a Few Rooms Remained Available for a Given