As part of the reorganization taking place in the lodging industry (per Chapter 3) , the reservations department of the individual hotel:
A) Has become more computerized
B) No longer reports to the rooms manager
C) Has essentially disappeared, having been replaced by Web sites
D) Is now headed by a vice-president
E) All of the above except B
Correct Answer:
Verified
Q4: The airlines' decision to eliminate commissions to
Q5: Yield management was initially introduced by the
Q6: Which of the following is NOT one
Q7: PHASER, TravelCLICK, and Smith Travel Research's STAR
Q8: SMERF is an acronym for:
A) Social, Military,
Q10: Central reservation offices (CROs):
A) Are sometimes located
Q11: Sketch or describe the flow of communication
Q12: A common complaint by hotels about travel
Q13: Due in part to the assistance of
Q14: Although costly and impressive, large hotel chain
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