Avoiding mistakes rather than correcting them is the essence of total quality management.
Correct Answer:
Verified
Q62: Sheraton's "Service Promise"awards discounts, frequent-guest points and
Q63: The most successful quality guarantee program start
Q64: Meeting planners have started asking for guarantees
Q65: Employee empowerment has emerged because the hotel
Q66: A "Moment-of-Truth"is the term used during the
Q68: Public areas, such as lobbies, are the
Q69: Good hotel managers resolve complaints without excessive
Q70: "Customers are always right"is so true in
Q71: TQM gets more attention from management when
Q72: How would you resolve this complaint: Power
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents