"How was everything?"is the right question for management to ask guests if it is trying to uncover problem areas within the hotel.
Correct Answer:
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Q31: Bedding has become as much a public
Q32: Amazingly, cleanliness ranks lower in guest survey
Q33: Although different hotel companies use different names
Q34: Third (top) sheets, which are gaining popularity
Q35: Top sheets (third sheets) are changed along
Q37: Safety can be improved by directing children
Q38: Because few guests actually return to the
Q39: Complaints are like the icebergs that sank
Q40: Preparing for complaints includes recognizing the best
Q41: If it were merely a question of
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