Registration lines can be speeded up by simply removing non-registration services, such as change making or stamp purchases, from the front desk.
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Q7: A rooming slip is a means of
Q8: RNA is used:
A) If the guest is
Q9: "Front"refers to the:
A) Bell staff - the
Q10: Assigning a guest better accommodations at no
Q11: List 3 or more steps management might
Q13: Q-ing (queuing) is the lodging industry's professional
Q14: Urban hotels have a greater need for
Q15: The arrival process is an important moment-of-truth
Q16: The earnings that hotels make from the
Q17: Walk-in guests are roomed more quickly than
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