The Baldrige quality program provides a systems perspective for managing an organization and its key processes to achieve the result of performance excellence.

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The Baldrige Quality Program, known for the Malcolm Baldrige National Quality Award, offers a framework that organizations can use to improve their operations across various areas, including leadership, strategy, customers, measurement, analysis and knowledge management, workforce, and operations. This framework is designed to help organizations use a systems approach to improve their effectiveness and efficiency in achieving performance excellence.

The Baldrige Quality Program Provides a Systems Perspective for Managing