Managers and other employees use a horizontal channel when communicating across departmental lines, with suppliers, or with customers.

Question

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Horizontal communication refers to the flow of information between individuals, departments, or units within the same level of an organization's hierarchy, which can include communication across departmental lines, as well as with suppliers or customers when they are considered at a similar organizational level for the purpose of the communication.

Managers and Other Employees Use a Horizontal Channel When Communicating