The concept of putting operating workers at the top serving customers, while managers are at the bottom supporting them is a known as the
A) customer centred pyramid.
B) upside-down pyramid.
C) team approach.
D) network organization.
E) top-down organization.

Question

Quizplus · Accepted Answer

The upside-down pyramid is a management model that inverts the traditional hierarchy, placing customers at the top and management at the bottom to emphasize the importance of serving the customers' needs. This model suggests that managers are there to support the frontline employees who directly interact with the customers, rather than the other way around.

The Concept of Putting Operating Workers at the Top Serving