In which of the following situations is it MOST appropriate to deemphasize negatives?
A) When the reader must correct a dangerous practice.
B) When you're denying a customer's request for credit.
C) When you're fining a company for polluting the environment.
D) When hiding the negative news may make you appear to be dishonest or unethical.
E) None of the above.

Question

Quizplus · Accepted Answer

When denying a customer's request for credit, it's most appropriate to deemphasize negatives to maintain a positive relationship and encourage future interactions. This approach helps soften the blow of the denial and can be part of a strategy to communicate the decision in a way that is constructive and potentially offers alternatives or steps for the customer to take.

In Which of the Following Situations Is It MOST Appropriate