The process of measuring one's own services and practices against the recognized leaders in order to identify areas for improvement is _____.
A)industry analysis
B)modeling
C)benchmarking
D)environmental analysis

Question

Quizplus · Accepted Answer

Benchmarking is the process of comparing one's own practices and services with those of recognized leaders in the industry to identify areas for improvement. Industry analysis involves analyzing the state of the industry as a whole. Modeling involves creating a representation of a system or process. Environmental analysis involves studying the external factors that affect an organization.

The Process of Measuring One's Own Services and Practices Against