Which of the following statements are true concerning communication with customers?
A) Must extend only to internal customers.
B) Is never misunderstood.
C) Is essential in a competitive marketplace
D) Is not necessary in a small town
Correct Answer:
Verified
Q2: It is important to acquire as many
Q3: Communication just happens.
Q4: Quality Function Deployment is a model for
Q5: Meeting customer specifications does not produce customer
Q6: Satisfied customers will not migrate to a
Q7: In a total quality setting, quality is
Q8: An organization with a customer focus is:
A)
Q9: Which of the following mechanisms can help
Q11: The customer loyalty model consists of which
Q12: The best way to generate customer loyalty
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