The ________ of performance and consumption of services heightens the role of human service providers in a customer's experience.
A) inseparability
B) intangibility
C) variability
D) perishability
E) tangibility

Question

Quizplus · Accepted Answer

Inseparability refers to the idea that the production and consumption of services happen at the same time and cannot be separated. This means that the customer's experience is greatly influenced by the interaction with the service provider. Therefore, the role of human service providers is heightened in ensuring a positive customer experience.

The ________ of Performance and Consumption of Services Heightens the Role