A service-centered perspective is very consistent with a customer-centric approach in which people, processes, systems, and other resources are to be aligned to best serve customers.

Question

Quizplus · Accepted Answer

A service-centered perspective focuses on designing processes and systems that prioritize and revolve around meeting the needs and wants of customers. This aligns with a customer-centric approach, which places the customer at the center of everything a company does. Therefore, the statement is true.

A Service-Centered Perspective Is Very Consistent with a Customer-Centric Approach