CRM,as an application that must be included in a true ERP product,includes ________.
A) quality control
B) commission calculations
C) sales prospecting
D) supplier management

Question

Quizplus · Accepted Answer

CRM (Customer Relationship Management) includes sales prospecting, which is the process of identifying potential customers and generating new leads for sales. While ERP (Enterprise Resource Planning) can include various modules such as quality control, commission calculations, and supplier management, these are not necessarily required in a CRM application.

CRM,as an Application That Must Be Included in a True