Which of the following statements is true of responding to social networking problems?
A) Deleting legitimate negative comments indicates that the site contains genuine user content.
B) Criticism of products on an SM site cannot be used for product development.
C) Responses to problematic content on the organization's SM site should be defensive.
D) Patronizing responses to comments from content contributors can generate a strong backlash.

Question

Quizplus · Accepted Answer

Patronizing responses to comments from content contributors can offend and alienate users, leading to negative consequences. Therefore, it is important to respond respectfully and non-defensively while addressing the issue. Option A is incorrect as removing genuine user content can spark criticism and distrust towards the organization. Option B is incorrect as feedback and criticism provided by customers can be used to improve the product. Option C is incorrect as being defensive can further irritate users, hence not an appropriate approach.

Which of the Following Statements Is True of Responding to Social