The underlying concept behind Service Validation and Testing is:
A)Release Efficiency
B)Quality Assurance
C)Business Impact
D)Requirements Traceability

Question

Quizplus · Accepted Answer

The underlying concept behind Service Validation and Testing is Quality Assurance.
Key Takeaway: Service Validation and Testing ensures that the implementation of releases will result in new or changed services that meet the customer's requirements. This is a crucial function within Service Management and without an effective means to validate and test it results in inefficient processes. Inefficient Service Validation and Testing result in incidents, unused services, higher costs, problems, and more demand for Service Desk help.

The Underlying Concept Behind Service Validation and Testing Is