Communicating genuineness means talking about yourself as a way to let clients see that you understand them.
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Q12: Communicating empathically means focusing exclusively on the
Q13: Directive counseling is culturally judgmental and demeaning
Q14: Sympathy and empathy are essentially the same
Q15: As odd and paradoxical as it may
Q16: "We" statements are an excellent way to
Q18: Owning feeling is probably more important in
Q19: Distancing is a technique the worker can
Q20: "Tell me more "is an open lead
Q21: If a worker quietly sat by and
Q22: The level of action on the part
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