________is the element of the service mix which allows the consumer again to make judgments on the organisation.
A)process
B)place
C)people
D)physical evidences

Question

Quizplus · Accepted Answer

Physical evidence is the element of the service mix that allows consumers to make judgments on the organization because it includes all the tangible proofs of a service that customers interact with. This can range from the physical environment of a service delivery location to the way documents, brochures, or websites look. These tangible aspects help customers form an impression of the service quality and the organization's credibility.

________Is the Element of the Service Mix Which Allows the Consumer