What example of cultural misunderstanding did anthropologist Jill Kleinberg find in her study of Japanese-owned firms in the United States?
A) The American employees were frustrated by the lack of opportunities to advance, and the Japanese managers felt the Americans were too hard to manage.
B) The American employees were very time-oriented, while the Japanese managers were frequently late to meetings.
C) The American employees were very formal when speaking with their co-workers or supervisors, but the Japanese managers had a relaxed, informal style.
D) The American employees felt the workday was too long, while the Japanese managers complained about the laziness of the workers.

Question

Quizplus · Accepted Answer

Anthropologist Jill Kleinberg found that there was a cultural misunderstanding between the American employees and Japanese managers in Japanese-owned firms in the United States. The American employees felt frustrated by the lack of opportunities to advance, while the Japanese managers felt that the Americans were too hard to manage. This suggests a clash of values between the American emphasis on individual achievement and the Japanese emphasis on group harmony and seniority-based promotion systems.

What Example of Cultural Misunderstanding Did Anthropologist Jill Kleinberg Find