Reducing service time variability is another lever to push in the actual reduction of wait times. This can be accomplished by
A) employee training
B) line balancing
C) cellular manufacturing
D) all of the above

Question

Quizplus · Accepted Answer

Employee training can help to ensure that employees are equipped with the necessary knowledge and skills to perform their jobs efficiently and consistently. This can help to reduce the variability in service times.

Line balancing involves analyzing and adjusting work processes to ensure that work is evenly distributed among employees or workstations. This can help to reduce bottlenecks and delays, which can contribute to increased service time variability.

Cellular manufacturing involves organizing production processes into cells, which can help to reduce the need for transportation and minimize delays. This can also help to reduce service time variability.

By employing all of these strategies, organizations can work to minimize service time variability and reduce wait times for customers.

Reducing Service Time Variability Is Another Lever to Push in the Actual