A service firm such as Starbucks can use which of the following operational metrics to assess its performance?
A) safety in operations
B) service measured by on-time delivery
C) energy and natural resource footprint
D) all of the above

Question

Quizplus · Accepted Answer

All of the options listed are relevant operational metrics for a service firm like Starbucks. Safety in operations ensures a secure environment for both employees and customers. Service measured by on-time delivery, although more commonly associated with goods, can apply to the promptness and efficiency of service delivery in a retail context. Energy and natural resource footprint is increasingly important for companies committed to sustainability and environmental stewardship.

A Service Firm Such as Starbucks Can Use Which of the Following