Acceptance of valid, unfavorable feedback is enhanced when managers can view such feedback
A) like a baseball score-its only a game.
B) like medical tests-if the results show that the patient is ill, the doctor does not reject the test.
C) with regard to the source of the feedback-students or employees do not have the big picture.
D) like a horse race-there can be only one winner, but the losers may well still be fast horses.

Question

Quizplus · Accepted Answer

Comparing unfavorable feedback to medical tests implies that the results are objective and may reveal areas in need of improvement without blaming anyone personally. This helps managers to accept the feedback with a more positive and constructive attitude.

Acceptance of Valid, Unfavorable Feedback Is Enhanced When Managers Can