All of the following are examples of professionalism as a technician, except:
A) Using proper computer jargon to fully explain technical issues.
B) Presenting yourself as well groomed and dressing appropriately.
C) Not talking or texting on your mobile phone while working with a user.
D) Avoiding confidential information and asking users to type-in their own passwords.
Correct Answer:
Verified
Q1: A user calls you at the helpdesk
Q2: You are working on a system issue
Q3: A distraught user calls you worried that
Q5: You are working on a user's computer
Q6: The morning after a facilities crew cleans
Q7: A new PC technician discovers a computer
Q8: An employee says his monitor is acting
Q9: As you're fixing a computer issue for
Q10: A user calls you complaining of an
Q11: An employee is complaining about her computer
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