When diffusing a conflict, we use _____ when we attempt to understand another person's position.
A) passive aggression
B) power
C) empathy
D) self-disclosure

Question

Quizplus · Accepted Answer

Empathy is the ability to understand and share the feelings of others. When diffusing a conflict, it is helpful to try and see the situation from the other person's perspective in order to find a solution that works for both parties. Passive aggression, power, and self-disclosure are not effective techniques for diffusing a conflict.

When Diffusing a Conflict, We Use _____ When We Attempt