In refusing a customer's request for adjustment, you are concerned about possible defamation charges. You should
A) consult your company's legal department or an attorney if you think a message might have legal consequences.
B) explain why you are making the refusal.
C) make all refusals by phone instead of in writing.
D) do all of the above.

Question

Quizplus · Accepted Answer

Consulting with the company's legal department or an attorney can help assess any potential legal consequences and minimize the risk of defamation charges. Simply explaining the reasons for the refusal may not be enough, and making refusals by phone instead of in writing does not necessarily address the issue of defamation.

In Refusing a Customer's Request for Adjustment, You Are Concerned