Use the direct approach with a negative message if
A) the message will have a great deal of personal impact on members of the audience.
B) an order is unfillable or portions of it must be back-ordered.
C) the situation is one in which people readily acknowledge the likelihood of receiving bad news.
D) you are refusing to make an adjustment on a claim.

Question

Quizplus · Accepted Answer

When people are likely to expect bad news, using a direct approach is appropriate as it respects their anticipation and allows for clear communication.

Use the Direct Approach with a Negative Message If