Immediately below the customers in a modern customer-oriented organization chart,we would expect to find the ________ of an organization.
A) top management
B) marketing department
C) middle management
D) frontline people
E) service department

Question

Quizplus · Accepted Answer

Frontline people, such as salespeople or customer service representatives, are typically the first point of contact with customers and are responsible for delivering the organization's products or services. They are therefore positioned directly below the customers on the organization chart to emphasize their critical role in meeting customer needs. Top management and middle management may be involved in setting overall strategy and policies, while marketing and service departments may support the frontline staff, but they are not as directly involved in customer interactions.

Immediately Below the Customers in a Modern Customer-Oriented Organization Chart,we