Which of the following statements is true?
A)Open-ended questions are effective when a collection call is placed.
B)Patients usually complete their scheduled treatment even when they owe the dentist money.
C)It is unusual for a patient to become angry during a collection call.
D)You will get better results,when placing a collection call,with a voice that is commanding,authoritative,and judgmental.

Question

Quizplus · Accepted Answer

Open-ended questions are effective in collection calls because they encourage the debtor to talk more about their situation, providing valuable information that can help in resolving the payment issue. This approach is more engaging and can lead to a more productive conversation compared to closed questions that might end the conversation quickly.

Which of the Following Statements Is True