A communication tool developed to create a positive image and avoid misunderstanding that should be used with new patients so that all information is conveyed is known as:
A)initial feedback.
B)active scripts.
C)positive dental terminology.
D)professional telephone manners.

Question

Quizplus · Accepted Answer

Active scripts are pre-written communication tools that can be used to convey information to new patients in a clear and positive manner. They help ensure that important information is not left out and that the patient receives a good first impression of the practice.

A Communication Tool Developed to Create a Positive Image and Avoid