How is a complainer different from a noncomplainer?
A) A complainer is more likely to become a satisfied customer.
B) A complainer is unlikely to return.
C) A complainer is less likely to tell others when the company responds poorly.
D) A complainer is not as valuable as a noncomplainer to a firm.
E) all of these choices

Question

Quizplus · Accepted Answer

Complainers are more likely to become satisfied customers if their complaints are addressed properly, as they give the company a chance to rectify the issue.

How Is a Complainer Different from a Noncomplainer