Some consumers get very upset when they receive bad food in a restaurant and lose control by yelling at the server and demand to see the manager. This lack of emotional control on the part of the consumer suggests that this consumer has low emotional _____.
A) tolerance
B) contagion
C) intelligence
D) monitoring
E) regulation

Question

Quizplus · Accepted Answer

Emotional intelligence involves the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. A consumer who loses control and yells at a server is demonstrating low emotional intelligence.

Some Consumers Get Very Upset When They Receive Bad Food