When leading a crucial conversation, you can use a step-by-step technique called the ___ model.
A) ILATS
B) WEEZ
C) ILETS
D) MODELO

Question

Quizplus · Accepted Answer

The model referred to in the question is likely the "ILETS" model, which stands for Identify, Listen, Express, Transform, and Sustain. This model is commonly taught as a technique for engaging in effective, productive communication during difficult conversations. The other choices provided are not widely recognized models for communication or conflict resolution.

When Leading a Crucial Conversation, You Can Use a Step-By-Step