____ measure such things as how customers view the organization, as well as customer retention and satisfaction.
A) Business process indicators
B) Financial indicators
C) Customer service indicators
D) Learning and growth indicators

Question

Quizplus · Accepted Answer

Customer service indicators measure how customers perceive the organization, as well as their satisfaction and retention. Business process indicators measure how well the internal processes are working, financial indicators measure the organization's financial performance, and learning and growth indicators measure how well the organization is developing and retaining its employees.

____ Measure Such Things as How Customers View the Organization