Reactive damage control strategies include Internet interventions, crisis management, apology strategies, and impression management techniques.

Question

Quizplus · Accepted Answer

This statement is true. Reactive damage control strategies are techniques used to minimize negative consequences after a crisis or negative event has occurred, and they include Internet interventions (such as monitoring and responding to online conversations), crisis management (such as addressing the problem directly and honestly), apology strategies (such as expressing remorse and taking responsibility), and impression management techniques (such as trying to improve the organization's image and reputation).

Reactive Damage Control Strategies Include Internet Interventions, Crisis Management, Apology