OB MOD can only be used effectively in a narrow range of service industries.
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Q20: Antecedents help employees distinguish between desirable and
Q21: Managers should punish employees publicly to serve
Q22: OB MOD can be used to encourage
Q23: Negative reinforcement increases the probability of desired
Q24: Opponents of OB Mod complain that it
Q26: The reinforcement of successive and closer approximations
Q27: Negative reinforcement reduces the probability of an
Q28: OB MOD is the systematic application of
Q29: Punishment increases the probability of desired behavior.
Q30: If managers wish to lessen the probability
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