Total quality management:
A) is based on the ideas of Frederick Taylor.
B) gives managers total responsibility for achieving quality goals.
C) gives all employees the responsibility for achieving quality goals.
D) was first successfully implemented in the United States.
E) is all of these.

Question

Quizplus · Accepted Answer

Total quality management (TQM) involves all employees in the effort to achieve quality goals, not just managers. It is not based on the ideas of Frederick Taylor, who is associated with scientific management. TQM was first successfully implemented in Japan, not the United States.

Total Quality Management