At the large organization where Josh works,the client base has changed dramatically because more immigrants have moved into the area over the years and their needs differ from the Canadian-born people who used to access services there.What criticism against bureaucracies is relevant in this case?
A) bureaucratic ritualism
B) bureaucratic inertia
C) oligarchy
D) dehumanization

Question

Quizplus · Accepted Answer

Bureaucratic inertia refers to the resistance to change and the tendency to maintain the status quo within a bureaucracy. In this case, the organization may be slow to adapt to the changing needs of its client base due to entrenched bureaucratic processes and procedures.

At the Large Organization Where Josh Works,the Client Base Has